Fractional implementation leadership for SaaS companies working to reduce time-to-value and scale what happens after the sale.
With over 20 years of experience leading SaaS implementation and professional services, I've worked on both sides of the equation—helping growing SaaS companies build stronger delivery operations and helping buyers navigate complex implementations.
I know what happens between a signed contract and a customer realizing value. And I know how quickly that gap can become a barrier to growth.
These are the conversations I have every week. If you're nodding along, let's talk.
You doubled your customer base, but your implementation operation didn't scale with it. Your best people are overloaded, new hires aren't ramping fast enough, and adding more bodies isn't fixing the underlying problem.
I help you build a delivery operation that can support growth—and can step in to lead it while you get there.
Every customer implementation feels like the first one. Your team is solving the same problems repeatedly, timelines vary wildly, and nobody has a clear view of what it actually takes to deliver successfully.
I establish the operating model, processes, and metrics that make delivery more predictable and scalable.
Sales is doing its job. Contracts are getting signed. But customers aren't reaching value quickly enough—and revenue is effectively sitting in implementation.
I help shorten time-to-value by fixing the gaps between sales, implementation, and customer success.
You know implementation needs stronger leadership, but you're not ready to hire a full-time executive. Or you need someone experienced now while you figure out what the organization should become.
That's where fractional leadership comes in. I can step into the operation, stabilize delivery, lead the team, and build what you need for the next stage.
It's fintech, so you put Sarah in Accounting in charge of the rollout. She's smart and capable. But she also has her actual job. Three months later, nothing's happened because she has zero time for this.
I help you get realistic about bandwidth and build a plan that actually works.
Your team knows what needs to happen, but no one is making the decisions that move the project forward. The people empowered to decide aren't invested. The people who care can't make the call.
I help you surface decisions early, clarify ownership, and get stakeholders accountable.
Sales wants it yesterday. IT says it can't be done. Operations is threatening to build a workaround in Excel. Nobody's talking to each other.
I facilitate the hard conversations that actually resolve conflict.
You spent $50K on software. Three months after go-live, nobody's using it. People are back to the old system and you can't figure out why.
I design adoption strategies that stick beyond the launch party.
Need experienced leadership but aren't ready to add a full-time executive? I can step into the operation, lead the team, stabilize delivery, and give you the leadership capacity you need while you build for the next stage.
Your implementation operation has outgrown the way you're running it. I help establish the processes, capacity planning, metrics, handoffs, and operating rhythms that make delivery more predictable and scalable.
Projects are taking too long, margins are slipping, or customers aren't reaching value quickly enough. I identify where delivery is getting stuck and fix the operational gaps that are slowing time-to-value.
Need someone to take ownership of a critical implementation, transition, or delivery initiative? I can provide hands-on project leadership and help your existing team execute without adding permanent headcount.
Tired of projects drifting off course and not knowing where you stand? My implementation roadmaps bring clarity to the process, helping you and your team avoid the stress of missed deadlines and constant uncertainty.
Frustrated by endless back-and-forth and conflicting priorities between sales, ops, and IT? My stakeholder alignment workshops are designed to surface disagreements early, so you can address misalignment before it derails your project.
Worried your new software will become shelfware? My adoption strategy frameworks tackle the root causes of poor uptake, helping you drive real engagement and value from your investment.
Anxious about unexpected issues throwing your implementation off track? My risk mitigation playbooks help you anticipate common pitfalls and respond quickly, so you're not left scrambling when challenges arise.