Whether you're a buyer stuck in implementation limbo or a SaaS provider watching customers churn before they see value—the problem is the same: implementations take too long, cost too much, and don't stick.
For Buyers: Get an expert assessment of the biggest stumbling block in your stalled project—and how to fix it.
For Providers: Identify the gaps in your implementation process that are causing delays, scope creep, and churn.
You'll walk away with:
With over 20 years of experience in project leadership, service delivery, and cross-functional execution across CRM, ERP, marketing automation, and custom SaaS platforms, I've helped both sides of the implementation equation: buyers getting their projects unstuck and providers building teams that deliver consistently.
These are the conversations I have every week. If you're nodding along, let's talk.
It's fintech, so you put Sarah in Accounting in charge of the rollout. She's smart and capable. But she also has her actual job. Three months later, nothing's happened because she has zero time for this.
I help you get realistic about bandwidth and build a plan that actually works
"Your implementation team knows what needs to happen, but they can't get decisions from the customer. The people empowered to decide aren't invested. The people who care can't make the call."
I teach your team how to surface decisions early and get stakeholders accountable
Sales wants it yesterday. IT says it can't be done. Operations is threatening to build a workaround in Excel. Nobody's talking to each other.
I facilitate the hard conversations that actually resolve conflict
You spent $50K on software. Three months after go-live, nobody's using it. People are back to the old system and you can't figure out why.
I design adoption strategies that stick beyond the launch party
You doubled your customer base but can't afford to double your implementation team. New hires take 6 months to get up to speed. Your best people are burned out.
I build processes that let you scale without breaking your team
Every customer implementation feels like the first one. No two projects run the same way. Your team is inventing the process every time.
I create repeatable frameworks so implementations become predictable
our implementation team knows what needs to happen, but they can't get decisions from the customer. The people empowered to decide aren't invested. The people who care can't make the call..
I create repeatable frameworks so implementations become predictable
Customers go live, celebrate for a week, then disappear. Six months later they're not seeing value and you're fighting to keep them from churning.
I design post-launch strategies that drive adoption and expansion
Tired of projects drifting off course and not knowing where you stand? Our implementation roadmaps bring clarity to the process, helping you and your team avoid the stress of missed deadlines and constant uncertainty.
Frustrated by endless back-and-forth and conflicting priorities between sales, ops, and IT? Our stakeholder alignment workshops are designed to surface disagreements early, so you can address misalignment before it derails your project.
Worried your new software will become shelfware? Our adoption strategy frameworks tackle the root causes of poor uptake, helping you drive real engagement and value from your investment.
Anxious about unexpected issues throwing your implementation off track? Our risk mitigation playbooks help you anticipate common pitfalls and respond quickly, so you're not left scrambling when challenges arise.
Is every project a reinvention? Our implementation methodology frameworks help your team deliver with consistency, reducing confusion and wasted effort from customer to customer.
Worried that every new customer means hiring more staff? Our scalable delivery processes are designed to help you grow your customer base without ballooning your implementation team or burning out your best people.
Equip your implementation specialists with proven approaches for stakeholder alignment, change management, and consistent project delivery. We focus on the practical skills that help teams navigate complexity, manage scope, and deliver a reliable client experience—even as you scale.
Concerned about customers losing interest after go-live and churning before you see real expansion? Our post-implementation adoption strategies focus on helping your clients realize ongoing value—so they're more likely to stick around and grow with you.
Whether you're a buyer with a stalled project or a provider struggling to scale, book your free 30-minute strategy session. No sales pitch. Just honest feedback on what's broken and how to fix it.